Standardizing Consumers’ Expectations in Digital Content

Short biography: Dr. Helberger specializes in the regulation of converging information and communications markets. Focus points of her research are the interface between technique and information law, user rights and the changing role of the user in information law and policy. Natali has conducted research for the European Commission, the European Parliament, the Council of Europe and national governments and is a regular speaker at national and international conferences. Among her present projects is a project called 'Pluralism 2.0', for which she has been awarded a grant from the Netherlands Organization for Scientific Research (NWO), and which explores the implications from the transition from passive audience to active user and media literate consumer for media pluralism, and the regulation thereof. She is also involved in a project for the European Commission that studies how to guarantee consumers an adequate level of legal protection when purchasing digital services online.